Contact ProxyJam
Questions about residential, datacenter, or mobile rotating proxies? Our team is here around the clock — pick any channel below and we'll get back to you fast.
Customer support
The fastest way to solve account, proxy, or billing issues.
Sales & partnerships
Volume pricing, reseller terms, and custom plans for your business.
Telegram
Prefer messengers? Message us on Telegram — same team, same speed.
Live chat
Available right in your dashboard for existing customers.
We are online 24/7, including weekends and holidays. Average first reply: under 1 hour.
Where to find ProxyJam
Explore our registered address, company details, and the official platforms where you can reach us.
ProxyJam is proudly operated by Pryvus Inc.
Frequently asked questions
How fast does support reply?
We're online 24/7. Average first reply time is under 1 hour, including weekends and holidays.
My proxy isn't working — what should I do?
Contact support with your order ID and a description of the issue. Our team will diagnose and resolve it or issue a replacement.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and popular cryptocurrencies.
Can I get a refund?
On your first order, yes: 72 hours, up to 10 IPs, and using the proxies does not void it. After that, refunds follow the Refund Policy.
Do you offer volume discounts or reseller terms?
Yes. Reach out to our sales team for volume pricing and reseller terms tailored to your business.
Where can I find API documentation?
Our REST API is fully documented, with an interactive Swagger explorer available in your dashboard.
How do I report abuse?
Email support@proxyjam.com with details of the abuse and any relevant logs — our team will investigate promptly.