# Contact ProxyJam

Questions about residential, datacenter, or mobile rotating proxies? Our team is here around the clock — pick any channel and we'll get back to you fast.

- Canonical: https://proxyjam.com/contact/
- Updated: 2026-08-30
- Language: en

Questions about residential, datacenter, or mobile rotating proxies? Our team is here around the clock — pick any channel below and we'll get back to you fast.

We are online 24/7, including weekends and holidays. Average first reply: under 1 hour.


## Frequently asked questions

### How fast does support reply?

We're online 24/7. Average first reply time is under 1 hour, including weekends and holidays.

### My proxy isn't working — what should I do?

Contact support with your order ID and a description of the issue. Our team will diagnose and resolve it or issue a replacement.

### What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and popular cryptocurrencies.

### Can I get a refund?

On your first order, yes: 72 hours, up to 10 IPs, and using the proxies does not void it. After that, refunds follow the Refund Policy.

### Do you offer volume discounts or reseller terms?

Yes. Reach out to our sales team for volume pricing and reseller terms tailored to your business.

### Where can I find API documentation?

Our REST API is fully documented, with an interactive Swagger explorer available in your dashboard.

### How do I report abuse?

Email support@proxyjam.com with details of the abuse and any relevant logs — our team will investigate promptly.