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In short: The questions below are grouped by topic, and every answer that states a term of sale links to the document behind it; the same terms are in one table further down. To reach a person, write to support@proxyjam.com or message our Telegram support bot; it is the same team either way.
One IP address, registered to a named internet provider and hosted on server infrastructure, held by you for the period you pay for. It does not rotate, it is not shared with another customer while you hold it, and it does not go back into a pool between your requests. The market calls this product both ISP proxies and static residential proxies; they are the same thing. ISP Proxies
Per IP, per period, never per gigabyte. You pick the country, the carrier and the length of the period at checkout, and the total is fixed there. The monthly rate is the same whatever the length of the period. Traffic is not metered on any plan. ISP Proxies
Between one and fifty per order through the API, and there is no minimum: a single address is a valid purchase. Larger quantities are a matter of what the catalogue has in the country you chose.
No. Ordering, connecting and running the service is open by default. A short list of targets needs a written confirmation first — accounts you do not personally own, security testing against systems you do not own, collecting personal data, and targets in financial services, healthcare or government. That is a condition of reaching those targets, not of using the service. Acceptable Use Policy
By card — Visa, Mastercard, Apple Pay or Google Pay, through Stripe — in cryptocurrency (Bitcoin, USDT) or through SBP. The balance in your account is held in US dollars; orders and renewals can be debited from it, which is also why a renewal does not need a fresh payment step — the money is already there. Billing questions go to billing@proxyjam.com.
Yes. On a first order you have 72 hours to ask for the money back, it covers up to 10 IPs, and using the proxies does not void it. Running them against your real targets is what the window is for; a guarantee that expires the moment you test the product is not a guarantee. Refund Policy
Point your client at the host and port that come with the address you bought, and log in with its username and password — or add the IP addresses you connect from to the order's whitelist, and the proxy admits them without a password. Country and carrier were chosen when you ordered, so nothing in a request selects them. The proxy runs HTTP, which carries HTTPS, or SOCKS5; switching between them is done on the order, from the dashboard or the API, and gives you the port and credentials to use after the switch. SOCKS5
Traffic is never metered and there is no per-gigabyte charge on any plan. The limit sits on concurrent sessions instead, and we print it rather than bury it: past 50 GB per proxy in a month you drop from 100 simultaneous sessions to 10 for the rest of the billing period. We never bill a gigabyte and we never cut a transfer off. Terms of Service
As long as you keep it open. There is no session timer on a static address — that is the difference between this product and a rotating one, where a sticky session keeps the same address only for a window the provider sets, and the window expires on the provider's schedule rather than on yours. ISP vs residential
Yes, and it covers the whole lifecycle: browse the catalogue, place an order, read your proxies, renew or set auto-renew, switch between HTTP and SOCKS5, manage an IP whitelist, read traffic, and receive a signed webhook when a proxy changes status. There is a Python SDK, and an MCP server (Model Context Protocol, an open protocol for connecting AI assistants to tools) over the same API. Reseller Program
Ask and we replace it, free, up to 20 % of your order per calendar month. The grounds are an address that stops responding, one whose location moves outside the country you bought, or one that has been blocked on the target you named when you ordered. Terms of Service
Yes. Renewal keeps the address rather than issuing a new one, which for anything with a login or an allow-list is the entire point of buying a static product.
| The term | Where it is written | |
|---|---|---|
| First-order refund | Ask within 72 hours of your first order; once per customer, up to 10 IPs, and using the proxies does not void it | Refund Policy, section 2 |
| Free replacement | Up to 20 % of the IPs in your order per calendar month, for an address that stops responding, moves outside the country you bought, or is blocked on the target you named at purchase | Terms of Service, section 2.5 |
| Fair usage | Traffic is never metered or billed; each proxy may hold up to 100 concurrent sessions, falling to 10 for the rest of the billing period after 50 GB in a calendar month | Terms of Service, section 2.4 |
| Cancelling a renewal | From the dashboard or by writing to billing; no cancellation fee, and the current period is not refunded automatically | Terms of Service, section 5 |
| Written confirmation first | Operating accounts you do not personally own, security testing of systems you do not own, collecting personal data, and financial, healthcare or government targets | Acceptable Use Policy, section 2 |
| Not permitted at all | Among other uses, bypassing geo-blocking, rate limits, CAPTCHA, bot detection or a platform's access rules | Acceptable Use Policy, section 5 |
The order ID.The address and port that is misbehaving.What you tried, and the exact error or response that came back.For a replacement, which ground applies — it stopped responding, it now locates outside the country you bought, or it is blocked on the target you named at purchase (Terms of Service, section 2.5). That saves a round of questions.We would rather say plainly that there is no queue position, no case number and no response-time promise than imply a system we do not run.
The questions above follow the path of an order — what you buy, how it is priced and paid for, how to connect, and what happens when something goes wrong — rather than being ranked by how often each is asked. Where an answer states a term, it links to the contract wording itself, so you can check what binds us instead of taking a summary on trust.
| What it is about | Where to write |
|---|---|
| An order, an address or a connection | support@proxyjam.com, or the Telegram support bot @ProxyJamSupportBot |
| Payments, invoices, refunds, cancelling a renewal | billing@proxyjam.com |
| Reseller terms, or an order larger than the order form allows | sales@proxyjam.com |
| A mistake on this site | support@proxyjam.com, with the page address |
| The API | The documentation site, linked from the header under Resources |
The contact page lists the same routes, plus the Telegram channel and the company’s registered address.
Before an order, the pricing page has the rate per IP and the ISP proxies page the catalogue; a first order of up to 10 IPs can be refunded within 72 hours, so it can be tested against your real targets first. After one, the dashboard handles renewals and credentials, support handles replacement requests, and the routes above cover the rest. If a question keeps arriving that this page does not answer, it belongs here — telling us is genuinely useful.
