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Help Center — Answers and How to Reach Us | ProxyJam

This page is answers, and support at ProxyJam is email. Write to support@proxyjam.com about an order, an address or a connection, and to billing@proxyjam.com about payments and invoices; a person reads both. Almost everything else is self-serve: orders, renewals, credentials and replacements are all in the dashboard, and the API documentation covers the same operations programmatically. What this page is not is a ticket queue, and we would rather say so than imply one exists — there is no queue position to check, no case number, and no response-time promise here, because we do not run the system that would back any of them up. The questions below are the ones that arrive most often, with the contract terms they depend on linked rather than paraphrased, so you can check the wording that actually binds us instead of taking a summary on trust.

Where to write, and what else exists:

Email. support@proxyjam.com for an order, an address or a connection; billing@proxyjam.com for payments and invoices. Include the order id and, for a connection problem, what you tried and what came back — it is the difference between one reply and four.

Telegram. There is a support bot and a channel, both linked from the contact page along with the company’s registered address.

Documentation. The API reference, the quickstart, the error codes and an interactive explorer live on the docs site, which is linked from the header under Resources.

If a question keeps arriving that this page does not answer, it belongs on this page. Telling us that is genuinely useful.

WHERE TO GO NEXT

The rest of what you might be looking for

Contact Email, Telegram and the company address ISP Proxies The catalogue and the price ladder Solutions Five jobs a fixed address does well Reseller Program Buy through the API, sell as your brand Affiliate Program Commission on referred customers
FAQ

Common questions

Every answer that states a term of sale links to the document that binds us to it. Where the two ever disagree, the document wins.

What exactly am I buying?

One IP address, registered to a named consumer internet carrier and hosted on server infrastructure, held by you for the period you pay for. It does not rotate, it is not shared with another customer while you hold it, and it does not go back into a pool between your requests. The market calls this product both ISP proxies and static residential proxies; they are the same thing.

How is it priced?

Per IP, per period, never per gigabyte. You pick the country, the carrier and the length of the period at checkout, and the total is fixed there. Longer periods reduce the monthly figure. Traffic is not metered on any plan. ISP Proxies

How do I pay, and what is the wallet?

Payment is in cryptocurrency, and the balance is held in your account in US dollars. Orders and renewals are debited from that balance, which is also why a renewal does not need a fresh payment step — the money is already there. Billing questions go to billing@proxyjam.com.

How many proxies can I order at once?

Between one and fifty per order through the API, and there is no minimum: a single address is a valid purchase. Larger quantities are a matter of what the catalogue has in the country you chose.

How do I connect?

Point your client at the gateway with the username and password from your order, or whitelist your own IP instead of authenticating. HTTP, HTTPS and SOCKS5 all work from the same address, so changing protocol does not change the IP your target sees. SOCKS5

Is bandwidth really unlimited?

Traffic is never metered and there is no per-gigabyte charge on any plan. The limit sits on concurrent sessions instead, and we print it rather than bury it: past 50 GB per proxy in a month you drop from 100 simultaneous sessions to 10 for the rest of the billing period. We never bill a gigabyte and we never cut a transfer off. Terms of Service

How long does a session last?

As long as you keep it open. There is no session timer on a static address — that is the difference between this product and a rotating one, where a sticky window expires on the provider's schedule rather than on yours.

What if an address stops working?

Ask and we replace it, free, up to 20 % of your order per calendar month. The grounds are an address that stops responding, one that starts resolving to a different country, or one that has been blocked on a target you told us about. Terms of Service

Can I get a refund after testing?

Yes. On a first order you have 72 hours to ask for the money back, it covers up to 10 IPs, and using the proxies does not void it. Running them against your real targets is what the window is for; a guarantee that expires the moment you test the product is not a guarantee. Refund Policy

Do I keep the same address when I renew?

Yes. Renewal keeps the address rather than issuing a new one, which for anything with a login or an allow-list is the entire point of buying a static product.

Do I need approval before I start?

No. Ordering, connecting and running the service is open by default. A short list of targets needs a written confirmation first — accounts you do not personally own, security testing against systems you do not own, collecting personal data, and targets in financial services, healthcare or government. That is a condition of reaching those targets, not of using the service. Acceptable Use Policy

Is there an API?

Yes, and it covers the whole lifecycle: browse the catalogue, place an order, read your proxies, renew or set auto-renew, switch between HTTP and SOCKS5, manage an IP whitelist, read traffic, and receive a signed webhook when a proxy changes status. There is a Python SDK and an MCP server over the same API. Reseller Program