# Privacy Policy ProxyJam's Privacy Policy explains how we collect, use and protect personal data of users of our residential, ISP and mobile proxy services. - Canonical: https://proxyjam.com/privacy-policy/ - Updated: 2026-09-05 - Language: en This Privacy Policy explains how **Pryvus Inc** (“ProxyJam”) collects, uses, stores, and shares personal data when you use [ProxyJam](/) and our related services. Pryvus Inc 30 N Gould St Ste R, Sheridan, WY 82801, USA Support: [support@proxyjam.com](mailto:support@proxyjam.com) Legal: [legal@proxyjam.com](mailto:legal@proxyjam.com) Billing: [billing@proxyjam.com](mailto:billing@proxyjam.com) This Privacy Policy also explains how we process service-related data, billing records, usage logs, verification data, fraud-prevention data, abuse-prevention data, compliance records, and dispute records. ## 1. Data Controller Pryvus Inc acts as the data controller for account, billing, compliance, and service usage data. Where we process personal data on behalf of business customers under a separate agreement, we act as a processor only as described in that agreement. Upon request, we may provide information about the subprocessors and third-party processors we use. Customers are responsible for determining whether they act as a controller, processor, business, service provider, or equivalent role under applicable privacy laws for any data they access or process using the Services. ## 2. Data We Collect - Account information: name, email address, username, password or authentication data, company details, role, and account settings if provided; - Billing and order information: purchased services, invoices, payment status, renewals, refunds, taxes, transaction metadata, dispute records, and limited payment-related information; - Payment data: full card details are processed by payment processors such as Stripe and are not stored by ProxyJam in full form; - Technical and usage information: IP address, login activity, browser information, device data, timestamps, API usage, access logs, rate-limit events, error logs, proxy session metadata, and service diagnostics; - Support and communication records: support tickets, emails, chat messages, notices, and related attachments; - Risk and compliance information: fraud signals, abuse signals, dispute records, sanctions screening signals, verification information, business information, use-case information, risk review notes, and compliance documentation requested for onboarding or review; - Cookie and analytics data, as described in our Cookie Policy. ## 3. How we use data - provide, operate, secure, monitor, and improve our services; - create and manage accounts; - process payments, renewals, refunds, billing, invoices, taxes, subscriptions, and disputes; - provide customer support; - maintain security, prevent fraud, abuse, network misuse, payment risk, sanctions violations, and unauthorized use; - perform verification, sanctions screening, use-case review, abuse review, payment-risk review, and compliance checks; - enforce our Terms, Acceptable Use Policy, provider rules, and legal obligations; - respond to support, billing, legal, security, payment processor, card network, and compliance requests; - comply with legal, tax, accounting, regulatory, dispute, and recordkeeping obligations; - improve our services and platform performance. ## 4. Legal bases Where applicable law requires a legal basis, we process personal data: to perform our contract with you; to comply with legal obligations; for our legitimate interests; on the basis of consent where required. Our legitimate interests include operating and securing the Services, preventing fraud and abuse, handling payments and disputes, enforcing our policies, protecting our legal rights, complying with payment processor and card-network requirements, and maintaining service quality. ## 5. Sharing of data - hosting, infrastructure, and analytics providers; - **Stripe, Inc.**, our payment processor, for payment processing, fraud prevention, billing, subscription management, and dispute handling. Stripe processes payment data in accordance with its own privacy policy at [Stripe Privacy Policy](https://stripe.com/privacy); - fraud prevention, identity verification, sanctions screening, risk monitoring, and compliance providers; - support, communication, and email service providers; - professional advisers; - banks, card networks, payment processors, dispute resolution partners, regulators, courts, law enforcement, or other authorities where required by law or reasonably necessary to prevent fraud, respond to disputes, enforce policies, or protect legal rights; - third parties affected by abuse where necessary to investigate or respond to fraud, abuse, network misuse, legal complaints, or security incidents; - affiliates or business counterparties in connection with a merger, financing, acquisition, or sale of assets. We do not sell personal information and do not share it for cross-context behavioral advertising, unless disclosed and where legally permitted or consented to. ## 6. International transfers Your personal data may be processed in countries outside your country of residence. Where required by applicable law, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) or other lawful transfer mechanisms for international transfers of personal data. ## 7. Retention We keep personal data for as long as reasonably necessary to provide the services, maintain billing and account records, prevent fraud and abuse, handle disputes, and comply with legal obligations. We may retain account, billing, tax, usage, security, fraud-prevention, abuse-prevention, compliance, support, and dispute records for as long as reasonably necessary to provide the Services, comply with legal and accounting obligations, resolve disputes, enforce agreements, satisfy payment processor and card-network requirements, and protect legal rights. ## 8. Security We use reasonable technical and organizational measures to protect personal data. However, no method of transmission or storage is completely secure. ## 9. Cookies We may use cookies and similar technologies to operate the website, remember preferences, maintain security, analyze traffic, prevent fraud, support checkout, and improve our services. See our Cookie Policy at [Cookie Policy](/cookie-policy/). ## 10. Your rights Depending on your location and applicable law, you may have the right to request access, correction, deletion, restriction, objection, or portability of your personal data. We will respond to verified requests within 30 days where required by applicable law. To exercise your rights, contact: [legal@proxyjam.com](mailto:legal@proxyjam.com). Some data may be retained where required or permitted for legal, tax, accounting, security, fraud-prevention, abuse-prevention, dispute, payment processor, card-network, or compliance purposes. ## 11. EEA and UK residents If you are located in the European Economic Area (EEA) or United Kingdom (UK), you have rights under the GDPR and UK GDPR including: the right to access, rectify, or erase your personal data; the right to restrict or object to processing; the right to data portability; and the right to lodge a complaint with your local supervisory authority. Where we transfer personal data outside the EEA or UK, we use appropriate safeguards including Standard Contractual Clauses. To exercise your rights or for questions about international transfers, contact: [legal@proxyjam.com](mailto:legal@proxyjam.com). ## 12. California residents (CCPA/CPRA) If you are a California resident, you have additional rights under the CCPA and CPRA, including: the right to know what personal information we collect, use, and disclose; the right to delete your personal information; the right to correct inaccurate personal information; the right to opt out of the sale or sharing of personal information (we do not sell or share personal information for cross-context behavioral advertising); and the right to non-discrimination for exercising your privacy rights. To submit a request, contact: [legal@proxyjam.com](mailto:legal@proxyjam.com). ## 13. Customer Compliance for Data Access Customers must not use ProxyJam to collect, process, store, transmit, enrich, sell, or disclose personal data unless they have a lawful basis, required notices, required consents where applicable, appropriate security measures, and authority to use the target system or data source. Where required, customers must enter into a separate data processing agreement or compliance addendum before using the Services for regulated personal data processing. ## 14. Children Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from individuals under 18 through the Services. ## 15. Changes to this Policy We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last updated” date. ## 16. Contact [support@proxyjam.com](mailto:support@proxyjam.com) | [legal@proxyjam.com](mailto:legal@proxyjam.com) | [billing@proxyjam.com](mailto:billing@proxyjam.com)